FAQ | Kiadal

What type of products do you sell?

We specialize in artisanal women’s accessories including clutch bags, bracelets, necklaces, earrings, and more each designed to bring a touch of elegance and personality to your everyday and festive looks.

Is VAT included in the prices?

As a small business currently under the VAT registration threshold, we do not charge VAT. Prices shown are final with no extra VAT added.

How can I contact you?

You can email us at support@kiadal.com. We usually respond within 24 hours.

Do you offer gift packaging?

Yes, all our orders come in beautifully packed boxes, perfect for gifting.

Do you offer international shipping?

Currently, we ship across the UK. For international orders, please contact us at support@kiadal.com and we’ll do our best to assist you.

How long will my order take to arrive?

Typically arrives within 5-7 working days (excluding Sundays and holidays).

How do I earn loyalty points?

You’ll earn 20 points just for signing up! Plus, every purchase earns you 20 points. Every 20 points = £1 off your future orders. The more you shop, the more you save!

How can I redeem rewards?

Redeeming is easy - just apply your points directly at the cart page during checkout.

Is the loyalty program free to join?

Absolutely! It’s 100% free to join and enjoy the rewards.